Burlington Coat Factory: Worth The Hype?

is burlington coat factory a good place to shop

Burlington, formerly known as Burlington Coat Factory, is an American off-price department store retailer with over 1,000 stores across the country. The company offers a wide range of products, including clothing, accessories, linens, baby items, and shoes, all at discounted prices. While the company has received mostly positive reviews for its products and prices, there have been some complaints about customer service and long lines in certain stores. Overall, with its large selection of items and focus on value, Burlington can be a good place to shop for those looking for a bargain, but individual experiences may vary depending on location and other factors.

Characteristics Values
Product range Clothing, accessories, linens, gift items, baby products, shoes
Pricing Affordable
Payment methods Credit card, cash
Customer service Poor, long lines, rude staff
Return policy 30-day return policy
Store locations Over 1,000 stores in 40 states and Puerto Rico
Online shopping Available
Rewards program Burlington Credit Card offers rewards points and 10% off the first purchase
Charitable partnerships Partners with charitable organizations such as the Leukemia and Lymphoma Society and WomenHeart

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Burlington's product range

Burlington has a wide range of products for men, women, and children. The company offers clothing, shoes, and accessories, with a particular focus on coats and jackets.

For women, Burlington offers a variety of styles, including:

  • Long hooded raincoats
  • Puffer coats
  • Trench coats
  • Leather jackets
  • Wool pea coats
  • Fleece-lined parkas
  • Quilted jackets
  • Winter coats with removable faux fur hoods
  • Waterproof ski jackets
  • Double-breasted overcoats
  • Wool-blend coats
  • Long puffer jackets
  • Lightweight raincoats
  • Waterproof windbreakers
  • Classic lapel overcoats with removable hoods
  • Fleece-lined hooded jackets
  • Mid-length wool-blend coats
  • Elegant single-breasted work pea coats
  • Long wool pea coats
  • Quilted lightweight puffer jackets
  • Winter puffer coats with removable faux fur hoods
  • Winter parkas with faux fur hoods
  • Elegant double-breasted wool blend pea coats
  • Long winter coats with hoods
  • Waterproof ski jackets
  • Double-breasted trench coats
  • Vintage wool pea coats

For men, Burlington offers a range of styles, such as:

  • Casual lightweight jackets
  • Military jackets
  • Winter coats
  • Wool blend pea coats
  • Long winter coats with hoods
  • Waterproof ski jackets
  • Winter snow coats
  • Long trench coats
  • Bomber jackets
  • Quilted jackets
  • Casual fall jackets
  • Long winter coats
  • Sport jackets
  • Tactical adventure jackets
  • Water-resistant jackets
  • Puffy hooded jackets

In addition to clothing, Burlington also offers a range of other products, including beauty items, tumblers, and home goods. The company also has a range of exclusive luxury products, including a golf collection, leather goods, fragrances, and timepieces.

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Customer service

Reviews of Burlington's customer service are mixed. Some customers have praised the friendliness and helpfulness of the staff, with one review stating that their experience was "VERY friendly from the moment I walked into the store with Security at the front door to the CS agent throughout the store and at check-out". However, other reviews highlight long wait times, rude staff, and a lack of support from management. One review mentioned that the line was so long it was "around the walls" and that the manager was unable to help, while another cited rude cashiers who were having conversations instead of serving customers.

It is worth noting that these reviews may not be representative of all Burlington stores, as customer service can vary between locations. Additionally, it appears that Burlington takes customer feedback seriously, as evidenced by their response to an urban legend in the early 1990s about snakes hiding in coats being sold at the store. A representative from the company addressed the concern directly, assuring customers that the temperature in their distribution centers and stores made it impossible for snakes to survive.

Overall, while there are some negative reviews, Burlington appears to prioritize customer service and is responsive to customer concerns.

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Store locations

Burlington has over 1,000 store locations across the United States. However, it is unclear where these stores are located as the website does not provide a store locator function. Instead, it prompts users to browse all Burlington stores.

One known store location is in Shreveport, Louisiana. The Shreveport store is located at 1239 Shreveport Barksdale Hwy, Shreveport, LA 71105. This store is open 7 days a week, with varying opening times from 9:00 am to 10:00 pm or 11:00 pm, depending on the day.

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Store policies

Burlington Coat Factory has a detailed code of business conduct and ethics that all employees, officers, and directors are required to follow. The company is committed to maintaining its reputation for fair and ethical practices and uncompromised integrity.

Workplace Environment

The company is committed to fostering a diverse and inclusive workplace, free from discrimination, harassment, or offensive conduct. It also promotes a drug and alcohol-free environment and prohibits the possession or use of illegal drugs or controlled substances on company property.

Safeguarding Company Assets

Employees are responsible for safeguarding company assets, including money, equipment, inventory, and computer systems. They must also protect confidential and proprietary information and refrain from disclosing it without authorization.

Conflicts of Interest

Employees must avoid conflicts of interest and refrain from entering relationships that might impair their judgment or loyalty to the company. This includes outside employment, financial interests in competitors, and personal relationships that could influence their actions.

Payments to Government Personnel

The company prohibits offering anything of value to government officials to influence decisions. It also adheres to the U.S. Foreign Corrupt Practices Act, which prohibits giving money or gifts to foreign government officials.

Return/Refund/Exchange Policies

Burlington has separate policies for in-store and online returns. For in-store purchases, returns or exchanges are accepted within 30 days with the original receipt. Refunds will be issued in the original form of payment, and merchandise must be in new, unused condition.

For online purchases, returns are accepted within 30 days of receiving the order. Shipping charges are non-refundable, and customers are responsible for return shipping costs. Refunds will be issued to the credit card used for the purchase, minus shipping and handling fees, within 14 business days. Merchandise must be in new condition and in its original packaging.

Some items, such as vendor-fulfilled special orders, swimsuits, breast pumps, and fabric sold by the yard, are non-returnable.

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Company history

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer and a division of Burlington Coat Factory Warehouse Corporation. The company's roots can be traced back to 1924 when it was founded as a wholesaler of ladies' coats and junior suits. However, it wasn't until 1972 that Burlington Coat Factory opened its first retail store in Burlington, New Jersey.

The company was started by Monroe Milstein and his father, Abe, who had been running a successful wholesale and retail outerwear business together since 1946. In 1972, Monroe's wife, Henrietta Milstein, convinced her husband to purchase a former factory outlet in Burlington, New Jersey, for $675,050. The down payment of $75,000 was mostly funded by Henrietta's savings from her job as a librarian. Initially, the Milsteins sold coats and jackets wholesale, but they soon began expanding their product range to include clothing items and accessories, eventually branching out into linens, gift items, baby products, and shoes.

In 1975, the company opened its second location in Copiague on Long Island. Lazer, Monroe's son, was asked to return from Israel to act as the legal owner of the new store, agreeing on the condition that the store would be closed on Saturdays to observe the Sabbath. By 1982, the company, now named Burlington Coat Factory Warehouse Corporation, had 31 locations and had exceeded $130 million in annual sales.

In June 1983, Burlington Coat Factory became a public company for the first time with an IPO. With the capital raised, the company doubled its store count to 68 stores by 1985. By the end of the 1980s, they operated 134 stores in 37 states, with net sales exceeding $600 million. The company continued to expand, opening its first two stores on the West Coast and, by 2005, operated 362 stores in 42 states with $3.2 billion in annual sales.

In 2006, the company was acquired by Bain Capital, and in 2007, Tom Kingsbury became president and CEO. The company went public again in 2012 and opened its 500th store. In 2013, the company rebranded from Burlington Coat Factory to Burlington Stores to communicate that they offered more than just coats. As of 2013, the company operated 503 stores in 44 states and Puerto Rico under different brand names, including Burlington Coat Factory, Cohoes Fashions, Baby Depot, and MJM Designer Shoes.

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Frequently asked questions

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, with more than 1,000 stores in 40 states and Puerto Rico. The company sells clothing items and accessories, as well as linens, gift items, baby products, and shoes.

Reviews for Burlington Coat Factory are mixed. On ConsumerAffairs, the company has a 4.5/5-star rating, with many positive reviews. However, some negative reviews mention long lines, rude staff, and issues with returns and refunds.

Yes, there have been a few controversies surrounding Burlington Coat Factory. In 2016, the company was accused of labelling real fur products as "faux fur". Additionally, an urban legend circulated in the early 1990s about snakes hiding in coats being sold at the store. The company refuted this claim, stating that their stores are maintained at 68 °F, which is too cold for snakes to survive.

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