Rockabilia T-Shirts: Legit Or Not?

Rockabilia is a company that has been selling official band merchandise since 1987. They offer a wide range of products, including t-shirts, posters, and accessories. While the company claims to provide only official goods, there are mixed reviews about their products and services online. Some customers have reported issues with order fulfilment, shipping delays, and poor customer service. On the other hand, some customers have expressed satisfaction with the quality and authenticity of the merchandise they received. Before making a purchase, it is advisable to research and consider both positive and negative experiences shared by other buyers.

Rockabilia's customer service

Rockabilia offers a live chat feature, phone line, and email support for customers who need assistance. They also provide a contact form on their website for less urgent inquiries, promising to respond by the end of the next business day.

The company states that they are happy to help customers with any issues or questions regarding their orders, and they encourage customers to reach out to them if needed. Rockabilia's customer service team can provide information about specific products, such as the materials used or exact measurements.

Rockabilia has received mixed reviews for its customer service. While some customers praise the company for its helpful staff and quick responses, others have complained about slow shipping, issues with backorders, and difficulties obtaining refunds for faulty or missing items.

Some customers have reported problems with the quality of the shirts they received, noting that they shrunk significantly after washing, even when following the recommended care instructions. Rockabilia's return policy states that washed, worn, or used items will not be accepted for returns or refunds. This has been a source of frustration for some customers, who feel that the company should take responsibility for selling defective merchandise.

Overall, Rockabilia's customer service seems to be a mixed bag, with some customers reporting positive experiences and others expressing dissatisfaction with the level of support they received.

Shipping times

Rockabilia offers four shipping methods within the continental USA: Standard, Express, 2nd Day, and Overnight. Standard shipping takes 5-10 business days, Express takes 2-5 business days, 2nd Day takes 2 business days, and Overnight takes 1 business day. It is important to note that selecting Two Day or Overnight shipping will only reduce transit time and not the 5-12 business days required to ship the order.

For international shipments, Rockabilia offers two delivery options: Standard and Priority. Standard delivery takes 3-6 weeks, while Priority delivery takes 2-5 business days.

According to reviews, shipping times can vary, and some customers have reported slower-than-expected delivery. However, other customers have praised the quick shipping and timely delivery of their orders.

Quality of products

Rockabilia has been delivering official band merchandise since 1987. The company takes pride in the fact that only 100% officially licensed merchandise is sold on its website, and that the quality customers receive is exactly what the artists intended when curating their merchandise lines.

However, reviews for Rockabilia are mixed. On Trustpilot, the company has a rating of 5,830 'Great', but on Sitejabber, it has a rating of 1.7 stars out of 5 from 129 reviews, indicating that most customers are generally dissatisfied with their purchases.

Positive reviews for Rockabilia praise the company's product quality, with some customers saying they will be Rockabilia customers for life. However, negative reviews claim that the company sells low-quality, defective, or inauthentic products. Some reviews also mention issues with incorrect sizing, with shirts shrinking after washing, or being smaller than advertised.

Rockabilia has also received numerous complaints about its customer service, shipping times, and return policies. Many customers have reported long shipping delays, items not delivered, and poor communication from customer service. The company has also been criticised for its return policy, which states that it does not accept returns on worn or washed items.

Return policy

Rockabilia has a stated returns policy on its website, but many customers have reported issues with returns and refunds.

The Rockabilia website states that customers have 30 days to return items in their original condition, and that washed, worn, or used items will not be accepted. It also notes that returns are not accepted on shirts under $10, videos and CDs, poster types and billboards, body jewellery, swimwear, underwear, guitar tabs, and books. Customers are responsible for return postage and original shipping charges, customs fees, and import taxes are non-refundable.

However, many customers have reported issues with returns and refunds. One customer reported that they were refused a refund on two shirts that were placed on backorder, and were instead offered in-store credit. Another customer reported that they were accused of lying about receiving a damaged shirt, and were told that they couldn't return the item because it had taken longer than seven days to arrive. Other customers have reported issues with late deliveries, poor customer service, and being sent the wrong items.

Reliability of the website

Rockabilia is a website that has been selling officially licensed band merchandise since 1987. It has a large selection of band t-shirts, hoodies, posters, and other items. The website has been regarded as one of the longest-running and most reliable band merch companies in the world.

However, there are mixed reviews about the website's reliability. While some customers have reported positive experiences with Rockabilia, praising the quality of the products and the smooth ordering process, others have shared negative experiences, mainly regarding shipping delays, poor customer service, and issues with returns and refunds.

Some customers have complained about long shipping times, with some orders taking several weeks or even months to arrive. There have also been reports of items being placed on backorder or never arriving at all. In addition, some customers have encountered rude and unhelpful customer service representatives, making it difficult to resolve issues with their orders.

On Trustpilot, Rockabilia has an overall rating of "Great" with 5,830 reviews. However, on Sitejabber, the website has a rating of only 1.7 stars out of 5, with 129 reviews, indicating that most customers are generally dissatisfied with their purchases.

Overall, while Rockabilia has a long history and offers a wide variety of band merchandise, there are some concerns about the reliability of the website due to mixed customer reviews. It is always a good idea to research a website thoroughly and read customer reviews before making a purchase.

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